ITIL4 in Action: A Step-by-Step Guide for IT Professionals
Fernandez Climent, Edgardoprofessionals face numerous challenges when it comes to
managing and delivering IT services effectively. To address these
challenges, the IT Infrastructure Library (ITIL) framework has
become a widely adopted and globally recognized approach.
ITIL4, the latest iteration of this framework, offers a
comprehensive and flexible set of guidelines for implementing
best practices in IT service management.
This book aims to provide IT professionals with a step-by-step
guide on how to implement ITIL4 in their organizations. By
gaining a deeper understanding of the ITIL4 framework, IT
professionals can enhance their ability to deliver high-quality IT
services that align with their organization’s objectives.
The ITIL4 framework focuses on creating value through the
integration of IT services with business needs. It introduces
several key concepts, including the Service Value System (SVS)
,
the Four Dimensions of Service Management, and the Service
Value Chain. These concepts provide a holistic approach to
managing IT services, enabling organizations